Cancellation and Refund Policy
Last updated: 9/17/2025
1. Service Cancellation
You may cancel your subscription to Climatewise.today services at any time through your account dashboard or by contacting our support team.
Note: Cancellation will take effect at the end of your current billing period. You will continue to have access to our services until the end of the paid period.
2. Refund Eligibility
We offer refunds under the following conditions:
- 30-Day Money-Back Guarantee: Full refund for new subscriptions within 30 days of purchase
- Service Issues: Refund if we are unable to provide the promised service due to technical issues
- Billing Errors: Refund for duplicate charges or billing mistakes
- Unused Annual Subscriptions: Pro-rated refund for annual plans cancelled mid-term (subject to terms)
3. Non-Refundable Items
The following are not eligible for refunds:
- Custom consulting services already delivered
- Data processing fees
- Third-party integrations or add-ons
- Training sessions already conducted
- Subscriptions cancelled after 30 days (except for service issues)
4. Refund Process
Step 1: Request Refund
Contact our support team with your refund request, including your account details and reason for the refund.
Step 2: Review
Our team will review your request within 3-5 business days and notify you of the decision.
Step 3: Processing
If approved, refunds will be processed within 5-10 business days to your original payment method.
5. Pro-rated Refunds
For annual subscriptions cancelled mid-term, we calculate refunds based on the unused portion of your subscription period, minus any applicable fees.
Example: If you cancel an annual subscription after 6 months, you may be eligible for a refund of the remaining 6 months, minus any processing fees.
6. Data Retention After Cancellation
After cancellation, we will retain your data for 30 days to allow for potential reactivation. After this period, your data will be permanently deleted in accordance with our data retention policy.
7. Contact Information
For cancellation requests, refund inquiries, or any questions about this policy, please contact us:
Email: [email protected]
Phone: +91 98765 43210
Response Time: Within 24-48 hours during business days
8. Policy Updates
We reserve the right to modify this cancellation and refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.