Shipping and Delivery Policy
Last updated: 9/17/2025
1. Digital Service Delivery
Climatewise.today primarily delivers digital climate-tech solutions and services. Our delivery process is designed to provide immediate access to our platform while ensuring proper onboarding and support.
Instant Access: Most of our digital services are available immediately upon subscription activation.
2. Service Activation Timeline
Immediate Access (0-24 hours)
- Platform access and user accounts
- Basic dashboard and reporting tools
- Documentation and help resources
- Email support
Standard Setup (1-3 business days)
- Custom configuration and data integration
- User training sessions
- Initial data import and setup
- Dedicated support contact assignment
Custom Implementation (1-4 weeks)
- Custom integrations and API setup
- Advanced data processing and analysis
- Custom reporting and dashboard creation
- Comprehensive training and onboarding
3. Physical Deliverables
For services that include physical deliverables (such as printed reports, certificates, or hardware), we offer the following delivery options:
Standard Delivery (5-7 business days)
Free for orders above ₹10,000
Express Delivery (2-3 business days)
Additional ₹500 fee
4. Implementation Process
Discovery & Planning
Initial consultation to understand your requirements and create a customized implementation plan.
Setup & Configuration
Technical setup, data integration, and platform configuration according to your needs.
Training & Onboarding
Comprehensive training sessions for your team to ensure effective use of our platform.
Go-Live & Support
Launch of your customized solution with ongoing support and monitoring.
5. Delivery Confirmation
For all services, you will receive:
- Email confirmation of service activation
- Access credentials and login instructions
- Welcome package with documentation
- Contact information for your dedicated support team
- Follow-up call to ensure everything is working properly
6. Delivery Areas
We provide services globally with the following considerations:
Digital Services
Available worldwide with no geographical restrictions
Physical Deliverables
Available in India with select international shipping options
7. Delivery Issues & Support
If you experience any issues with service delivery or activation:
Immediate Support: Contact our delivery support team
Email: [email protected]
Phone: +91 98765 43210 (24/7 support for urgent issues)
8. Service Level Agreements
Our delivery commitments are backed by service level agreements:
- 99.9% Uptime: For digital platform availability
- 24-hour Response: For delivery-related inquiries
- 48-hour Resolution: For delivery issues
- Money-back Guarantee: If we fail to meet delivery commitments